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Customer Experience Associate

Customer Experience

location: Logan, UT

hours: Full Time, M-F, Some Weekends

wage: DOE


OVERVIEW

Do you want to help redefine what amazing customer experience is? Does helping everyone around you have a brighter day wake you up in the morning with a smile on your face? Then apply today to join Malouf and the Customer Experience Team!

If selected, you will join a team where we know our daily actions determine our future! We take pride, ownership, and responsibility for our actions and the results that follow. You will be given opportunities to grow your skills and contribute by applying your talents, strategic thinking, and hustle to deliver results and keep us competitive. We don't take ourselves too seriously, and we reward hard work with fun and a little bit of adventure.

As a member of the Customer Experience Team you will play a vital role in helping execute the Malouf Vision: Malouf will be the leader in happy and well-rested customers, be known as the most fulfilling place to contribute and grow, and unite our partners against human trafficking. If that excites you, then you've found the team and company for you.

DUTIES INCLUDE, BUT ARE NOT LIMITED TO:

  • Answering phones and assisting customers with inquiries and orders
  • Respond to email and chat inquiries
  • Process returns and issue credit
  • Process warranty claims
  • Other miscellaneous duties as assigned
  • QUALIFIED CANDIDATES WILL POSSESS THE FOLLOWING:

  • Must be friendly and enjoy talking to customers on the phone, via email, and on social platforms
  • Ability to put the customer first
  • Ability to work efficiently in a time-sensitive environment
  • Willing to put in overtime when needed
  • Ability to work both independently and as part of a team is essential
  • Ability to handle stress in a positive manner
  • Ability to lift 20-30 lbs. boxes
  • Spanish or Canadian French language skills preferred but not required
  • benefits:

    • Insurance premiums paid 100% by Malouf
      • HSA-Eligible Health Plan
      • Dental w/ orthodontics
      • Vision Plan
      • Basic Life insurance
      • Long-term disability
    • Company-matched 401K
    • Free daily gourmet lunch provided by our company chef
    • Paid maternity and paternity leave
    • Onsite fitness center
    • Onsite monthly hair/salon appointment
    • Product discounts

    to apply

    Please send a cover letter and your resume to:

    brandonm@maloufsleep.com